This is the RPII’s customer services section.
Our commitment to customer service
The RPII is fully committed to providing an excellent service to our customers. Our aim is to provide all persons who contact us with a helpful, courteous and effective service.
Our Customer Service Charter provides information about the standards we aim for in delivering our services.
Office of the Ombudsman
Following the Ombudsman (Amendment) Act 2012, which brings over 180 additional public bodies under the remit of the Ombudsman, the RPII comes under the remit of the Ombudsman from 1st May 2013. The Office of the Ombudsman provides an independent and free service that examines complaints across a range of public bodies.
Making complaints to the Ombudsman
The Ombudsman may investigate complaints about administrative activities for example complaints about unreasonable delays or failure to take action. Before complaints can be referred to the Ombudsman they must have first been made directly to the RPII using our internal complaints or appeals procedure. If following these processes you are still dissatisfied, you can then refer your complaint to the Office of the Ombudsman.
Your feedback is very important to us and allows us to continually improve the services that we provide. You can provide feedback on the level of service you have received from us by completing the online Feedback form or downloading, completing and returning our comment card.